CloudSigma is Certified for IT Service Management

ISO 20000-1 Certified Public Cloud 

At CloudSigma, delivering high-performance cloud services with the utmost operational excellence is a core commitment. We’re proud to announce that we have achieved certification for ISO/IEC 20000-1, the international standard for IT Service Management (ITSM). This certification marks another important milestone in our ongoing mission to offer our customers industry-leading reliability, transparency, and professionalism in all service engagements.
 
What is ISO/IEC 20000-1?
 
ISO/IEC 20000-1 is the globally recognized standard for IT Service Management. It outlines the requirements for establishing, implementing, maintaining, and continually improving a service management system (SMS). The standard ensures that service providers follow a structured and auditable approach to planning, designing, delivering, and improving their services.

By aligning our internal practices with ISO/IEC 20000-1, CloudSigma ensures that all our cloud services—whether public, private, or hybrid—are delivered with rigorously defined processes and high service quality.

What Does ISO 20000-1 Guarantee?

ISO 20000-1 certification demonstrates that we:
Operate under a mature, well-defined service management framework

  • Are committed to continuous service improvement and customer satisfaction
  • Maintain clear processes for service delivery, incident response, capacity management, and more
  • Provide transparent service-level agreements (SLAs) and performance metrics


This certification assures our customers that CloudSigma adheres to best practices in service quality, risk management, and governance—all critical for mission-critical cloud deployments in sectors such as finance, healthcare, and government.

 

 


ISO 20000-1 underlines our focus on not just cloud technology but also the processes and controls that support
exceptional service delivery. As our customers grow and demand more from their cloud providers, we want to
ensure that our services scale with professionalism and excellence. This certification is a validation of the maturity
and discipline with which our team operates. – Robert Jenkin, CEO of CloudSigma.

 

Certification Characteristics & Requirements

 
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CloudSigma’s ISO/IEC 20000-1 certification confirms a formal, auditable Service Management System (SMS) that ensures consistent, high-quality IT services aligned with global best practices.

 
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The certification enables CloudSigma to demonstrate structured service governance, including performance monitoring, incident response, capacity planning, and change management. It provides clarity and assurance to customers relying on us for their mission-critical infrastructure and services


 
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It also offers customers greater confidence that CloudSigma’s operational procedures are subject to regular review and continuous improvement. This is essential for maintaining service integrity across a globally distributed, multi-tenant cloud platform.

 
 

CloudSigma’s ISO 20000-1 Certification is available to download upon request.